Áurea Convento Capuchinos by Eurostars Hotel Company

The hotel is beautiful as it used to be a historic location for the monks. Although it has a lot of history, the hotel itself is completely modern which exceeded my expectations with its beautiful views of the surroundings, the facility’s cleanliness and spacious environment. This was a great hotel we chose to stay. The staff were very helpful from the onset, providing map of the city and highlighting the main city centers for our reference to go explore. The room itself was large and had a spectacular view of the countryside. Amenities were the usual you would find. We traveled to Segovia in the winter, this said, outside was pretty cold but the hotel had a warmth in both its temperature, space and its character. Checking out was quick and concise, the staff being very hospitable in this regard as well, as they offered transportation services on our way out. 10/10 would recommend.

Spacious, comfortable room in old town. Don’t rely on customer service though, it’s bad. We asked for a taxi to arrive at a specific time - when that time had already passed, I went in to reception and then they started calling for a taxi. At day of departure, we asked for someone to help us at a specific time with our luggage - no one ever arrived, not even late. If you want to be a 5 star hotel, qualify your staff or hire better staff. And don’t try to save money on not refilling water bottles and cheap toilet paper.

Spacious room with large terrace and panoramic views. Room impeccable. Very helpful male receptionist who went out of his way to make us comfortable and recommend restaurants. Will definitely come back.

We loved the spaciousness of the room and the fact that you could open two sets of double doors and step out onto the terrace. Sun lounges, a table and chairs were provided on the terrace. There was a great view over the town and countryside. We felt very comfortable and relaxed in our room. We were easily able to walk from the hotel to the places we wanted to go and it was great being so close to Plaza Mayor. We appreciated having tea and coffee provided in the room.

The hotel overall is great, the building is stunning and most of the rooms are very nice (although there are large differences between rooms). It is located very nicely within Segovia - close to anything you may want to see. Definitely the best hotel in Segovia.